Qualification Standard

Authorising body: Ministerstvo průmyslu a obchodu
Group of fields: Business
Validity of standard: from 29/6/2015
Qualification level: 3

Qualification Standard

Vocational competence Level

Providing information on a company’s products and services by phone, including immediate customer support when solving problems with the goods or services purchased

4

Offer and sale of products by phone

3

Correspondence and electronic communication in a call centre

3

Handling customer complaints by phone

4

Data processing and information search in a call centre

3

Operation of communications equipment in a call centre

3

Providing distant customer service in English at a minimum level (B2)

4

Following entities have contributed

The qualification standard was prepared by the Sector Council for trade and marketing. It has been established and licensed for this activity by the Chamber of Commerce of the Czech Republic and the Confederation of Industry of the Czech Republic.

 

Following entities represented in the work group have contributed:

BlueLink International CZ, s. r. o.

SANTIA

SPAR Česká obchodní společnost, s. r. o.