Qualification Standard
| Authorising body: | Ministry of Regional Development |
|---|---|
| Group of fields: | Gastronomy, Hospitality and Tourism |
| Occupation: | Receptionist |
| Validity of standard: | From 1/3/2023 |
| Qualification level: | 4 |
Qualification Standard
| Vocational competence | Level |
|---|---|
Operation of standard office equipment (PC, scanner, copier, printer) |
3 |
Handling phone calls |
3 |
Offer and sale of accommodation services |
4 |
Offer and sale of additional services |
4 |
Handling customer requests and complaints |
4 |
Receiving cash and non-cash customer payments for the provided services and goods, and issuing related documents |
3 |
Keeping required logs and books (guest book and/or accommodation diary) |
4 |
Oral communication in a foreign language in the performance of work in the tourism industry |
4 |
Written communication in a foreign language in the performance of work in the tourism industry |
4 |
Applying professional conduct and communication |
4 |
Following entities have contributed
The qualification standard was prepared by the Sector Council for hospitality, gastronomy and tourism. It has been established and licensed by the Chamber of Commerce of the Czech Republic and the Confederation of Industry of the Czech Republic.
Entities represented in the following work group have contributed:
Bc. Jaroslav Vaculka - OSVČ
Asociace hotelů a restaurací ČR - Ing. Václav Stárek
Hotel Vienna House Diplomat Prague - Bc. Jaroslava Vyskočilová
Hotel Imperial Karlovy Vary - Bc. Radka Stelzigová, MBA