Qualification Standard

Authorising body: Ministry of Industry and Trade
Group of fields: Business
Validity of standard: from 28/4/2015
Qualification level: 4

Qualification Standard

Vocational competence Level

Solving customer complaints and problems encountered in the delivery and receipt of ordered goods

4

Providing consultations and customer services to clients at the customer care centre

4

Discussing orders and/or other conditions for fulfilling orders with trading partners

4

Providing expert advice and information to customers regarding sold products including a range of additional products

4

Processing sales statistics and sales of products, goods or services of the organization

4

Selecting the appropriate product according to customer requirements and parameters

4

Issuing sales documents of the goods sold, including documents showing evidence of payment

4

Following entities have contributed

The qualification standard was prepared by the Sector Council for trade and marketing. It has been established and licensed for this activity by the Chamber of Commerce of the Czech Republic and the Confederation of Industry of the Czech Republic.

 

Following entities represented in the work group have contributed:

Distribuční centrum BRNĚNKA, spol. s r. o.

Maloobchodní síť BRNĚNKA, spol. s r. o.

PRAMEN-BRNĚNKA, spol. s r. o.