Qualification Standard
| Authorising body: | Ministry of Industry and Trade |
|---|---|
| Group of fields: | Personal Care and Services |
| Validity of standard: | From 21/10/2022 to 18/2/2026 |
| Possibilities of an exam: | This standard is no longer valid and must not be used as a basis for an exam. |
| Qualification level: | 3 |
Qualification Standard
| Vocational competence | Level |
|---|---|
Communication with customers and customer care |
3 |
Resolving complicated situations |
3 |
Ensuring administration of customer billing |
3 |
Knowledge and comprehension of relevant legislation |
3 |