Qualification Standard
| Authorising body: | Ministry of Industry and Trade |
|---|---|
| Group of fields: | Transport and Communication |
| Occupation: | Head of a post office department |
| Validity of standard: | From 7/10/2020 |
| Qualification level: | 4 |
Qualification Standard
| Vocational competence | Level |
|---|---|
Knowledge and comprehension of operational regulations and postal conditions including OHS requirements knowledge |
4 |
Control and cooperation of activities in logistic centres or at post offices |
4 |
Initial training of staff in the postal service |
4 |
Administrative and personnel management of subordinate employees at post offices |
5 |
Providing information on postal services and other services to contracting partners, including immediate support for customers when solving problems |
4 |
Checking, and providing information on, compliance with technical procedures of post office |
4 |
Dealing with complaints |
4 |
Dealing with customers |
5 |
Handling enquiries of courts, tax authorities and bailiffs |
4 |
Following entities have contributed
The qualification standard was prepared by the Sector Council for transportation, logistics and post and delivery services. It has been established and licensed for this activity by the Chamber of Commerce of the Czech Republic and the Confederation of Industry of the Czech Republic.
Entities represented in the following work group have contributed:
Česká pošta, s. p.