Qualification Standard
| Authorising body: | Ministry of Industry and Trade |
|---|---|
| Group of fields: | Mechanical Engineering and Mechanical Production |
| Validity of standard: | From 18/8/2021 |
| Qualification level: | 5 |
Qualification Standard
| Vocational competence | Level |
|---|---|
Knowledge of legislation for regulating complaints |
5 |
Conduct of complaints procedures according to legislation |
5 |
Knowledge of procedures when assessing and solving complaints |
5 |
Discussing and settling complaints about own products with other departments within the company |
5 |
Keeping records of complaints and their reasons, processing statistics and analyses |
5 |
Prevention of complaints, remedy measures and their efficiency |
5 |
Communication with customers |
5 |
Following entities have contributed
The qualification standard was prepared by the Sector Council for Management and Administration. It has been established and licensed for this activity by the Chamber of Commerce of the Czech Republic and the Confederation of Industry of the Czech Republic.
Entities represented in the following work group have contributed:
Grant Thornton Advisory
Poličské strojírny, a. s.
TÜV Nord
Knorr-Bremse systémy pro užitková vozidla. s. r. o.