Service consultant for car repairs (code: 23-123-M)

Qualification Standard

Vocational competence	Level
Adherence to the OHS and fire protection requirements, protection of health and the environmental requirements	3
Knowledge and comprehension of IT systems connected to passenger car servicing	4
Knowledge and comprehension of electrical engineering and electronics of passenger cars	4
Knowledge and comprehension of passenger car construction	4
Knowledge and comprehension of basic procedures when repairing passenger cars	4
Service consultant´s communication with customers	4
Knowledge and comprehension of basic procedures when accepting a passenger car for repair	4
Knowledge of a car repair time schedule	4
Knowledge and comprehension of the car handover after the repair and offer of other services and products provided by the car repair shop	4
Giving price of repair when solving an insurance event	4
Knowledge and comprehension of selected provisions of the Civil Code connected to car repair	4
Comprehension of feedback on customer satisfaction with the car repair shop services	4

Following entities have contributed

The qualification standard was prepared by the Sector Council for other services. It has been established and licensed for this activity by the Chamber of Commerce of the Czech Republic and the Confederation of Industry of the Czech Republic.

 

Entities represented in the following work group have contributed:

SAČR

ISŠA Brno

Porsche InterAuto CZ

Auto Unger

Renault ČR