Qualification Standard

Autorizující orgán: Ministry of Industry and Trade
Skupina oborů: Business
Povolání: Sales clerk
Platnost standardu: From 7/10/2020
Kvalifikační úroveň: 4

Kvalifikační standard

Název odborné způsobilosti Úroveň

Solving customer complaints and problems encountered in the delivery and receipt of ordered goods


Providing consultations and customer services to clients at the customer care centre


Discussing orders and/or other conditions for fulfilling orders with trading partners


Providing expert advice and information to customers regarding sold products including a range of additional products


Processing sales statistics and sales of products, goods or services of the organization


Selecting the appropriate product according to customer requirements and parameters


Issuing sales documents of the goods sold, including documents showing evidence of payment


Na tvorbě standardu se podíleli

The qualification standard was prepared by the Sector Council for trade and marketing. It has been established and licensed for this activity by the Chamber of Commerce of the Czech Republic and the Confederation of Industry of the Czech Republic.


Entities represented in the following work group have contributed:

Distribuční centrum BRNĚNKA, spol. s r. o.

Maloobchodní síť BRNĚNKA, spol. s.r.o.

PRAMEN-BRNĚNKA, spol. s r. o.