Qualification Standard
| Authorising body: | Ministry of Industry and Trade |
|---|---|
| Group of fields: | Business |
| Occupation: | Business sector worker |
| Validity of standard: | From 19/6/2020 |
| Qualification level: | 4 |
Qualification Standard
| Vocational competence | Level |
|---|---|
Keeping portfolio records of customers, business partners and competitors |
4 |
Knowledge and comprehension of the range of products sold to business partners, including features, functions, manner of operation, and use of the offered goods or products |
4 |
Keeping the required records within the business relationships with business partners |
4 |
Assessing and approving regular surveys of customer satisfaction with customer service activities |
4 |
Knowledge of applicable legislation in the field |
4 |
Working with information and communication technologies |
4 |
Providing consultations and customer services to clients of the customer care centre |
4 |
Communication with customers when placing orders and concluding business contracts |
4 |
Following entities have contributed
The qualification standard was prepared by the Sector Council for trade and marketing. It has been established and licensed for this activity by the Chamber of Commerce of the Czech Republic and the Confederation of Industry of the Czech Republic.
Entities represented in the following work group have contributed:
Coop Jednota
Coop Škola hotelnictví a gastronomie
Polák Jaroslav - OSVČ - Výroba, obchod a služby neuvedené v přílohách 1 až 3 živnostenského zákona
ČSOB
Svaz obchodu a cestovního ruchu ČR