Qualification Standard

Authorising body: Ministry of Industry and Trade
Group of fields: Transport and Communication
Occupation: Complaints clerk in postal service
Validity of standard: From 19/6/2020
Qualification level: 4

Qualification Standard

Vocational competence Level

Knowledge and comprehension of operating regulations and postal conditions related to complaints

4

Acceptance of complaints

4

Handling claims and complaints of services provided by a postal clerk

4

Cooperation during the settlement of mail

4

Keeping records of complaints and protocol records

4

Settlement of complaints regarding remittances

4

Settlement of complaints regarding international mail

4

Following entities have contributed

The qualification standard was prepared by the Sector Council for transportation, logistics and post and delivery services. It has been established and licensed for this activity by the Chamber of Commerce of the Czech Republic and the Confederation of Industry of the Czech Republic.

 

Entities represented in the following work group have contributed:

Česká pošta, s. p.